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SALES ENQUIRIES
01543 431941

The following section, in conjunction with our privacy page, returns page and delivery page forms our company policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with Partsworld Ltd and you may be bound by the terms described herein.

Prices

All prices quoted online exclude UK VAT where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Delivery

Orders are always shipped at the first opportunity. If an item is not in stock it may be necessary to order that item from one of our suppliers before it can be dispatched. In which case delivery can be delayed. If we are unable to supply items you have ordered due to them being out of stock we will contact you to inform of the delay, or to see if an alternative item would be suitable.

More details on our delivery policy can be found by clicking here.

Payment

Performance Parts:

We accept payment by all major credit and debit cards as well as Paypal. UK bankers drafts are accepted.

Most on-line credit card transactions are processed through SagePay. This is one of the UK's largest payment gateways. At Partsworld Ltd we do not collect or have access to your credit card details online. All information is collected off-site through the SagePay website. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

Engines & Transmissions:

We accept payment via bank transfer for all engine and transmission purchases. Upon confirmation of your order, a pro-forma invoice will be supplied and bank details to make the payment.

Returns

You are free to return goods unused for a period of 14 days after delivery at your own expense. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.

All goods have a minimum 1 year manufacturer's warranty (unless otherwise clearly indicated). Warranty is bound by the manufacturer’s terms and conditions. Warranty claims for faulty goods will be dealt with through us but the manufacturer will make an assessment and decide on the proper course of action.

All goods should be returned packed to the same standard as when received, to avoid damage in transit.

More details on our returns policy can be found by clicking here.

Images

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Partsworld Ltd or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Partsworld Ltd may result in legal action.

Product Information

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. Any description given is for information only and does not constitute a sale by description. Manufacturer and GM part numbers are used for identification purposes only and do not imply or indicate the identity of the manufacturer.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 01543 431941 or use the contact form.